Information you provide
When you use our contact form, we process the information you submit, which may include your name, contact details, product requirements and message. Please do not include medical records, payment-card details or other sensitive information in enquiries.
Accounts and reviews
Account information supports website access, customer support and purchase verification. Public reviews display the reviewer name and review text, not the customer email address. Keep your login information private.
How information is used
Information is used to respond to enquiries, prepare quotations, support accounts, verify review eligibility, handle order-related enquiries and protect the website against misuse.
Service providers
Website hosting, form, communications and security providers may process information needed to operate their services. Access is limited to the purposes for which the information is provided and applicable legal obligations.
Cookies and browser storage
Essential cookies may support login, security and forms. Destination and currency preferences are stored in your browser. See our Cookie policy for more information.
Access, correction and concerns
To ask about information you have provided, request access or correction, or raise a privacy concern, Contact us. We may need to verify your identity before responding. Information is retained as needed for its purpose and applicable record-keeping obligations.
Aggregated traffic statistics
We collect basic page-view and referral counts on our own server to understand website use. This measurement uses no analytics cookies or browser fingerprinting and does not store visitor IP addresses. Staff visits are excluded and statistics are retained for three months.