Frequently asked questions

We bring industry experience, established supplier relationships and a practical understanding of what customers need: clear specifications, competitive kit prices and help with their orders.

Our pricing centres on complete kits and established supplier relationships. The per-vial equivalent makes comparisons straightforward. Compare the same compound, strength, vial count and delivery charges across suppliers; price alone does not establish quality.

One kit contains 10 vials of your selected specification. Choose 1, 2 or 5 kits for 10, 20 or 50 vials. The product page shows the total for your selection.

Batch-specific independent reports are not currently published across the catalogue. Ask about documentation for the exact product and batch before ordering. Published studies describe the compound; they do not verify the material supplied.

Check the compound name, specification, vial quantity and kit total. Review the linked research sources and any available batch documentation. If a detail is unclear, ask us before ordering.

Use the catalogue search: results update as you type a compound name, number or specification. Select a research area to browse related compounds.

Choose a specification and kit quantity on the product page. The displayed price applies to that complete selection. Changing the destination automatically updates the currency.

Standard delivery is A$14.95, US$10.95, NZ$18.95 or £7.95. Get free standard delivery on merchandise totals of A$300, US$210, NZ$370 or £160 respectively, after discounts.

Allow 2–4 business days for processing. Estimated transit after dispatch is 12–14 business days for Australia, 12–16 for New Zealand, 10–16 for the UK and 12–18 for the USA. Other destinations may take 14–25 business days. Customs and carrier delays can extend these estimates.

MEDLABS operates internationally, with shipping arranged through established channels for our destinations.

Our support team can assist with shipment progress, overdue deliveries and incorrect or damaged orders. Contact us with your order number and a description of the issue.

For larger quantities or special quantity requests, Contact us with the compound, specification, number of kits and delivery country.

We do not offer change-of-mind returns, exchanges or refunds for research materials. See our Shipping & Returns.

Only signed-in customers with a verified purchase of the product can leave a review. An account alone does not qualify.

Products are for laboratory research only and are not for human consumption. MEDLABS does not provide personal-use, dosing or treatment advice.

Tracking numbers are provided within 1–2 business days of purchase. Carrier scans may appear later. Tracking-number creation and dispatch are separate stages.